Returns & Refunds

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

You are responsible for all returns postage costs sending the item back to us, we cannot offer a refund or exchange until the item arrives back to our premises. We will action all refund and exchanges typically the same day / within 24 hours of the product arriving back to us as long as the item is in its original condition and packaging, in unused condition.


Our team will help you with any questions you may have.To start a return please contact us at  

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

We may refuse a refund request if we find or have reasonable grounds to believe there is fraud, refund abuse, or other manipulative behaviour that entitles us to counterclaim.